Mark your calendars for 9-12.11.2017 BUY YOUR PASS >>

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ATTENTION! Online payments and bank transfer are available only till November 5, 2017. After this date we accept only cash payments at the festival registration desk.

CHECK OUR SPECIAL DEALS!  -> HERE!

Full price list is available here
Full list of rooms in the Hotel Sangate is available here

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Before you continue please make sure you have read the “Terms and Conditions” (below) and “Mass Event Regulations”. Proceeding to on-line payment you agree to and accept the “Terms and Conditions” and “Mass Event Regulations”. Credit card transactions’ and e-transfers’ settlements are handled by Settlments Dotpay Center (Centrum Rozliczeniowe Dotpay).

Terms of purchase

PASS RETURN

PASS RESELLING

PASS EXCHANGE

E-TICKETS and FESTIVAL WRISTBANDS

FREE PASSES AND SPECIAL OFFERS

  • We have 14 days return policy. You cannot return your pass after 14 days from purchase.
  • The refund will be sent to the buyers account within 14 days from the refund request, in amount and currency of the purchase transaction according to the confirmation received from Dotpay Settlement Center after the purchase.
  • You can resell your pass and change the name of the owner of the pass only ONCE. After 1 change, no other changes are acceptable.
  • The first owner of the pass notifies the organizer by sending by email the name, surname and email address of the new owner
  • You can resell and change the name on the pass till November 1st 2017. After this date no changes are allowed.
  • Changing the name on the pass requires additional payment from the new owner: a difference between the price paid by the first owner and the current price of the type of pass repurchased (according to Festival’s pricing table as of the date of the repurchase). The difference should be paid to the organizers bank account.

  • It is possible to change a type of your pass as long as it is a similar type or an upgrade to your previous purchase, in the following options:

    – EXTENSION of the package (Salsa Pass to VIP Pass, Party Pass to Cuban Pass, etc.)
    – EXCHANGE of the package, like Salsa Pass to Cuban Pass, Cuban Pass to Sensual Pass, etc.)

    In order to proceed with the exchange you need to notify that to the organizer and make a surcharge which is the current difference of the prices between the two passes, according to the festival’s pricing table. The payment should be paid to the organizer’s bank account.
    In case of a change to a cheaper pass there are no refunds of the difference between prices.

    IMPORTANT: in case of upgrades to BOOTCAMP PASSES, if you buy your first pass before the requested BOOTCAMP PASS appears in the sales offer, the surcharge is a difference between the first price of the bootcamp pass in the pricing table and the amount you paid for the first pass.

  • A reduction of the purchased festival offer / pass type is treated as a return and is subject to the 14-days return policy.

OLD PASS NEW PASS MODE CHANGE
Party Pass Cuban Pass
Salsa Pass
Sensual Pass
VIP Pass
EXTENDED PACKAGE Exchange surcharge.
Cuban Pass
Salsa Pass
Sensual Pas
s
Cuban Pass
Salsa Pass
Sensual Pass
CHANGE PACKAGE
Replacing surcharge
VIP Pass EXTENDED PACKAGE Exchange surcharge
Party Pass 14-day return policy
VIP Pass Cuban Pass
Salsa Pass
Sensual Pass
Party Pass
14-day return policy
  • To receive a wristband you need to have PRINTED E-TICKET which comes to your email address straight after a successful registration and payment, and an ID confirming your personal data printed on the ticket. Without it you won’t be able to enter the festival.
  • You have to wear festival wristband during the whole event
  • You are entitled to one copy of a wristband. We exchange wristbands only if they got destroyed for some singular reasons. In that case You need to bring destroyed wristband to the registration desk where we can exchange it for a new one.
  • Please pay attention while putting on the wristband, if the grip is comfortable for You etc.
  • Passes for 13th EL SOL WARSAW SALSA FESTIVAL won in any kind of contest or received for FREE are not returnable, they cannot be transferred to another owner, changed for passes for other events or editions or exchanged for cash. We admit upgrades of such passes, according to the general terms & conditions.
  • Passes sold in SPECIAL OFFERS may be subject to separate rules of return, resale and exchange, detailed in terms & conditions of each offer.

Customer service and Company address data:

CHAGOWSKA PRODUCTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPOŁKA
KOMANDYTOWA
UL.LUDWIKA RYDYGIERA 13/294
01-793 WARSZAWA, POLSKA
NIP: 5252621566