Mark your calendars for 11-14.11.2021 BUY YOUR PASS >>

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ATTENTION! Online payments are available only until November 10th 12:00 PM, 2021. After this date we accept only cash payments at the festival registration desk.

CHECK OUR SPECIAL DEALS!  -> HERE!

Full price list is available here

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Before you continue please make sure you have read the “Terms and Conditions” (below) and “Safety Regulations”. Proceeding to on-line payment you agree to and accept the “Terms and Conditions” and “SAFETY REGULATIONS. Credit card transactions’ and e-transfers’ settlements are handled by Settlments Dotpay Center (Centrum Rozliczeniowe Dotpay).

By purchasing the ticket you agree with :
“I hereby declare that I am aware that the organizer and administrator of personal data is Chagowska Productions and I agree with privacy policy”
FULL PRIVACY POLICY

Terms of purchase

PASS RETURN

OWNER CHANGE

PASS TYPE EXCHANGE

TICKETS TRANSFERRED

FREE PASSES AND SPECIAL OFFERS

E-TICKETS and FESTIVAL WRISTBANDS

SPECIAL CONDITIONS FOR A CONCERT TICKET

ADDITIONAL INFORMATION

  • We have a 14-day return policy when purchasing a pass. After the 14th day from the date of purchase, we do not accept pass returns.
  • Passes purchased after October 27th, 2021 can only be returned until November 10th, 2021.
  • Receipt of the wristband at the event office automatically blocks the possibility to return the pass.
  • The refund will be sent to the buyer’s account within 14 days from the refund request in amount and currency of the purchase transaction according to the confirmation received from Dotpay Settlement Center after the purchase.
  • Special conditions related to the global epidemiological situation:

    If travel to the event is not possible due to:
    -restrictions in the country of the festival (Poland),
    -restrictions imposed on a particular country,
    -restrictions imposed by the country from which the Participant is coming
    -In case the participant is quarantined due to COVID-19 (Organizer may request a written statement about the quarantine)

    there are 2 options to choose:
    a.refund of 80% of the funds incurred for the ticket
    b.transfer of the money paid for the ticket to any other event organized by Chagowska Productions or Anna Chagowska Latin Events with option to use it until the end of 2022.
    Any of the above mentioned situations must be notified to the Organizer not later than on November 10th, 2021 together with a decision on your funds.

  • The resale of passes and the change of the name assigned to a pass without stating a reason can only be done once until November 7th, 2021 at the latest (in exceptional cases we allow more changes).
  • After changing the owner the 14-day return policy does not apply. The organizer does not act as an intermediary in the search for a new pass buyer, nor in the settlement between the seller and the buyer.
  • In order to change the name: The original owner of the pass shall send a notification of the change to the Organizer at registration@salsafestival.pl by November 7th, 2021 at the latest, stating the name and email address of the new owner. The ticket of the original owner will be cancelled and a new ticket will be sent to the specified email address.
  • Due to the current pandemic situation, we do not charge additional fees for such change.

    Title: Pass Reselling
    Message:
    Name and Surname of the previous participant:
    email of the previous participant:
    Pass type:
    Name and surname of the new owner:
    e-mail of the new owner:
    Country & city:
    Comments:

  • It is possible to upgrade your pass (e.g. Salsa Full Pass to Salsa & Bachata Combo Pass) or change it to a similar one of a different style (e.g. Crossbody Salsa Pass to Cuban Pass, Kizz Pass to Bachata Pass). In order to get the upgrade you should notify it to registration@salsafestival.pl and pay the difference between prices (according to the current event’s pricing table) with bank transfer to Organizer’s account or at the registration desk of the event. The Organizer allows the change only if the target pass type is still available in the offer. An upgraded / changed pass is not subject to 14-days return policy.
  • A reduction of the purchased event offer is treated as a return and is subject to 14-days return policy.
  • In case of tickets purchased with money transferred from previous events of the Organizer:
    -the 14 -days return policy does not apply
    -resale/ owner change of such passes is possible according to standard conditions included in these terms and conditions.
  • Full information regarding the options to use transferred tickets is available HERE »

    • Passes for the EVENT won in any kind of contest or received for FREE are not returnable, they cannot be transferred to another owner, changed for passes for other events or editions or exchanged for cash. We admit upgrades of such passes, according to the general terms & conditions.
    • Passes sold in SPECIAL OFFERS may be subject to separate rules of return, resale and exchange, detailed in terms & conditions to each offer.
    • It is obligatory to bring your PERSONAL ETICKET with the QR code received directly after purchase and your ID confirming the data on the ticket to enter the event. A person without the ticket may be refused to enter the event.
    • It is the participant’s responsibility to keep the purchased ticket saved on a mobile device or printed. In case of problems with finding the ticket you are advised to contact the organizer immediately (registration@salsafestival.pl). Before sending notification checking all subfolders is recommended (SPAM folder included)
    • Wearing festival wristbands during the whole event is OBLIGATORY. It is forbidden to remove it or pass it to another person.
    • You are entitled to one copy of a wristband for the whole event. We exchange wristbands only if they get destroyed for some singular reasons. In that case you need to bring the destroyed wristband to the registration desk where we can exchange it for a new one. In other cases, a purchase of a new ticket will be necessary
    • Please pay attention if the grip is not too tight or too loose as it cannot be stated later as a reason for complaint.
    • Concert ticket includes only the concert and does not give access to any other elements of the main event. No other ticket available in the offer includes the concert.
    • In case of any new legislation or other circumstances forcing the Organizer to cancel the concert or preventing it from organizing it safely for the participants, the organizer shall cancel the concert tickets and refund the sums paid for the ticket. In any other cases the general ticket refund policy will be applied.
    • Owner change in case of the concert ticket is subject to a fee of 45 zł / 10 EUR.
    • In order to change the name the original owner of the pass shall send a notification of the change to the Organizer at registration@salsafestival.pl by November 7th, 2021 at the latest, stating the name and email address of the new owner. he fee mentioned above should be paid according to instructions received. The ticket of the original owner will be cancelled and a new ticket will be sent to the specified email address.
    • In any other issues the general Terms and Conditions of ticket purchase for El Sol Salsa Festival are applicable.
    • Detailed information on the Concert is available HERE – https://salsafestival.pl/en/live-concert-havana-dprimera/
    • Please note that during the event filming and photographing will take place that may include images of individual participants. By taking part in the event, the participants agree to the publication of materials by the organizer or sponsor of the event, which may include their image for documentation, reporting, promotional or advertising purposes.
    • The organizer reserves the right to introduce changes to the programme of the event. The changes may refer to the localization, workshop schedule and list of invited artists.
    • The organizer reserves the right to cancel the festival if it is necessary or if it is not possible to organize the event safely.
    • The organizer reserves the right to remove a participant who does not comply with sanitary requirements or will disturb the peace during the course of the event.
    • When purchasing a ticket, the participant declares to give true data. In the case of persons declaring that they have been vaccinated, the organizer has the right to verify that the participant has given true data by checking the vaccination certificate. If false data is given, the organizer may refuse to allow the participant to enter the event area.

    We are extremely happy that you build the Polish salsa scene with us.
    Thank you for your trust and we hope to see you soon on the dancefloor!
    Anna Chagowska & El Sol Festival Team


    Customer service and Company address data:

    CHAGOWSKA PRODUCTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPOŁKA
    KOMANDYTOWA
    UL.LUDWIKA RYDYGIERA 13/294
    01-793 WARSZAWA, POLSKA
    NIP: 5252621566