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Before you continue please make sure you have read the “Terms and Conditions” (below) and “Safety Regulations”. Proceeding to on-line payment you agree to and accept the “Terms and Conditions” and “SAFETY REGULATIONS“. Credit card transactions’ and e-transfers’ settlements are handled by Settlments Dotpay Center (Centrum Rozliczeniowe Dotpay).
By purchasing the ticket you agree with :
“I hereby declare that I am aware that the organizer and administrator of personal data is Chagowska Productions and I agree with privacy policy”
FULL PRIVACY POLICY
Terms of purchase
PASS RETURN
PASS RESELLING
PASS TYPE EXCHANGE
E-TICKETS and FESTIVAL WRISTBANDS
FREE PASSES AND SPECIAL OFFERS
ADDITIONAL INFORMATION
- We have a 14 days return policy. If you’d like to return the ticket because of personal reasons you can only do it within 14 days of the purchase.
- Tickets purchased later than 30.04.2021 may be returned only until 03.05.2021. By picking up your wristband at the festival office you automatically block the possibility of returning the ticket.
- The refund will be sent to the buyer’s account within 14 days from the refund request in amount and currency of the purchase transaction according to the confirmation received from Dotpay Settlement Center after the purchase.
- Special situations of TRANSFERING the tickets related to the epidemiological situation in the world:
If you buy only a ticket for ESSF Social Edition 2021 (and you don’t have a ticket for ESSF 2020/2021) and the event is cancelled then you will be able to transfer the money you paid for the ticket for another event organized by Chagowska Productions until the end of 2022) reporting the change is possible not later than 14 days after the scheduled time of the event – ESSF Social Edition 07-09.05.2021).
- If travelling for ESSF Social Edition 2021 is not possible due to:
– Polish governmental restrictions for Poland,
– Polish governmental restrictions for the country of the coming participants,
– governmental restrictions of other countries you will be able to transfer the money you paid for the ticket for another event organized by Chagowska Productions until the end of 2022) reporting the change is possible not later than 14 days after the scheduled time of the event – ESSF Social Edition 07-09.05.2021).
- If the participant is quarantined due to the COVID-19 during ESSF SOCIAL EDITION 2021 you will be able to transfer the money you paid for the ticket for another event organized by Chagowska Productions until the end of 2022) reporting the change is possible not later than 14 days after the scheduled time of the event – ESSF Social Edition 07-09.05.2021) to registration@salsafestival.pl
- You can resell your ticket not later than 30.04.2021 (in special cases until 05.05.2021).
- You can resell your ticket and change the name of the owner of the pass only ONCE and not later than on May 5th, 2021. A repurchased pass may not be resold again to another person. Such passes are not subject to a 14-days return policy. The organizer does not participate in the search of new owners of repurchased passes and transactions between the owners.
- Due to the pandemic situation we can allow more personal changes of the ticket, not later than until May 5th.
- HOW TO CHANGE THE NAME :
The first owner of the pass informs the organizer about the change by sending to registration@salsafestival.pl a notification with the name, surname and email of the new owner.
The ticket of the previous owner will be cancelled and the new ticket will be sent to the given email address. Due to the pandemic situation we are not asking for any surcharge!
Title: Pass Reselling
Message:
Name and Surname of the previous participant:
email of the previous participant:
Pass type:
Name and surname of the new owner:
e-mail of the new owner:
Country & city:
Comments:
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It is possible to change a type of your pass as long as it is a similar type or an upgrade to your previous purchase, in the following options:
• EXTENSION of the package (Salsa Pass to VIP Pass, Party Pass to Cuban Pass, etc.)
• EXCHANGE of the package, like Salsa Pass to Cuban Pass, Cuban Pass to Sensual Pass, etc.)
In order to proceed with the exchange you need to notify the organizer (registration@salsafestival.pl) and make a surcharge which is the current difference of the prices between the two passes, according to the festival’s pricing table. The payment should be paid according to instructions received. In case of a change to a cheaper pass there are no refunds of the difference between prices.
An upgraded pass is not subject to the 14-days return policy. - A reduction of the purchased festival offer is treated as a return and is subject to the 14-days return policy.
- It is obligatory to bring your PERSONAL E-TICKET with the QR code received directly after purchase and your ID confirming the data on the ticket to enter the event. A person without the ticket may be refused to enter the event.
It is the participant’s responsibility to keep the purchased ticket saved on a mobile device or printed. In case of problems with finding the ticket you are advised to contact the organizer immediately (registration@salsafestival.pl).
Before sending notification checking all subfolders is recommended (SPAM folder included). - Wearing festival wristbands during the whole event is OBLIGATORY. It is forbidden to remove it or pass it to another person.
You are entitled to one wristband during the whole weekend of the festival. We exchange wristbands only if they get destroyed for some singular reasons. In such a case, you need to bring your destroyed wristband to the registration desk to exchange it for a new one. In other cases, a purchase of a new ticket will be necessary. - Please pay attention while putting on the wristband if the grip is comfortable for you.
- Passes sold in SPECIAL OFFERS may be subject to separate rules of return, resale and exchange, detailed in terms & conditions of each offer
- Please note that during the event filming and photographing will take place that may include images of individual participants. By taking part in the event, the participants agree to the publication of materials by the organizer or sponsor of the event, which may include their image for documentation, reporting, promotional or advertising purposes.
- The organizer reserves the right to introduce changes to the programme of the event. The changes may refer to the localization, workshop schedule and list of invited artists.
- The organizer reserves the right to cancel the festival if it is necessary or if it is not possible to organize the event safely.
- The organizer reserves the right to remove a participant who does not comply with sanitary requirements or will disturb the peace during the course of the event.
- We are extremely happy that you built the Polish salsa scene with us.
Thank you for your trust and see you on the dancefloor!Anna Chagowska & EL SOL Warsaw Salsa Festival Team
Customer service and Company address data:
CHAGOWSKA PRODUCTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPOŁKA
KOMANDYTOWA
UL.LUDWIKA RYDYGIERA 13/294
01-793 WARSZAWA, POLSKA
NIP: 5252621566