Mark your calendars for 12-15.11.2020 BUY YOUR PASS >>
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ATTENTION! Online payments are available only until November 8th, 2020. After this date we accept only cash payments at the festival registration desk.

CHECK OUR SPECIAL DEALS!  -> HERE!

Full price list is available here
Full list of rooms in the Hotel Sangate is available here

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Before you continue please make sure you have read the “Terms and Conditions” (below) and “Mass Event Regulations”. Proceeding to on-line payment you agree to and accept the “Terms and Conditions” and “Mass Event Regulations”. Credit card transactions’ and e-transfers’ settlements are handled by Settlments Dotpay Center (Centrum Rozliczeniowe Dotpay).

Terms of purchase

PASS RETURN

PASS RESELLING

PASS TYPE EXCHANGE

E-TICKETS and FESTIVAL WRISTBANDS

FREE PASSES AND SPECIAL OFFERS

HOTEL RESERVATIONS

ADDITIONAL INFORMATION

  • We have 14 days return policy. You cannot return your pass after 14 days from purchase, for whatever reason (including any emergencies).
  • Passes purchased later than 27.10.2020 may be returned only until 10.11.2020. By picking up your wristband at the festival office you automatically block the possibility to return the ticket.
  • The refund will be sent to the buyer’s account within 14 days from the refund request, in amount and currency of the purchase transaction according to the confirmation received from Dotpay Settlement Center after the purchase.
  • Within 50 days from the purchase of pass from the organizer, but not later than on 4.11.2020 you can resell your pass without charge.
  • You can resell your pass and change the name of the owner of the pass only ONCE and not later than on November 4th, 2020. A repurchased pass may not be resold again to another person. Such passes are not subject to 14-days return policy. The organizer does not participate in the search of new owners of repurchased passes and transactions between the owners.
  • The first owner of the pass informs the organizer about the change by sending to registration@salsafestival.pl a notification with the name, surname and email of the new owner. Within 48 hours from receiving confirmation of this notification an OWNER CHANGE FEE needs to be paid according to received instructions. The amount of the FEE depends on the moment of proceeding the change:
    15 EUR(*)- change notified and fee paid until August 20th, 2020
    30 EUR(*) – change notified and fee paid from August 21st to October 20th, 2020
    50 EUR (*) – change notified and fee paid from October 21st to November 4th, 2020 – LAST MINUTE OWNER CHANGE (for last weeks before the event)
    (*) In case of limited EARLY BIRD VIP PASS tickets the fees is: 30 EUR until 20.08.2020 and 50 EUR from 21.08.2020 until 4.11.2020.
    After November 4th, 2020 no owner changes of passes will be accepted regardless the reason (including emergencies).
  • Passes for special BOOTCAMP or LAB workshops may be subject to separate rules of changes and reselling which will be detailed in description of each pass.

  • It is possible to change a type of your pass as long as it is a similar type or an upgrade to your previous purchase, in the following options:
    • EXTENSION of the package (Salsa Pass to VIP Pass, Party Pass to Cuban Pass, etc.)
    • EXCHANGE of the package, like Salsa Pass to Cuban Pass, Cuban Pass to Sensual Pass, etc.)

    In order to proceed with the exchange you need to notify that to the organizer (registration@salsafestival.pl) and make a surcharge which is the current difference of the prices between the two passes, according to the festival’s pricing table. The payment should be paid according to instructions received. In case of a change to a cheaper pass there are no refunds of the difference between prices.

    An upgraded pass is not subject to 14-days return policy.
    A reduction of the purchased festival offer is treated as a return and is subject to 14-days return policy.

OLD PASS NEW PASS MODE CHANGE
Party Pass Cuban Pass
Salsa Pass
Sensual Pass
VIP Pass		 EXTENDED PACKAGE Exchange surcharge.
Cuban Pass
Salsa Pass
Sensual Pass		 Cuban Pass
Salsa Pass
Sensual Pass		 CHANGE PACKAGE
Replacing surcharge
VIP Pass EXTENDED PACKAGE Exchange surcharge
Party Pass 14-day return policy
VIP Pass Cuban Pass
Salsa Pass
Sensual Pass
Party Pass		 14-day return policy
  • It is obligatory to bring your PERSONAL ETICKET with QR code received directly after purchase and ID confirming the data on the ticket to enter the event. A person without the ticket may be refused to enter the event.
  • It is participant’s responsibility to keep the purchased ticket saved on a mobile device or printed. In case of problems with finding the ticket you are advised to contact immediately the organizer (registration@salsafestival.pl). Before sending notification checking all subfolders is recommended (SPAM folder included).
  • Wearing festival wristband during the whole event is OBLIGATORY. It is forbidden to remove it or pass it to another person.
  • You are entitled to one wristband during the whole weekend of the festival. We exchange wristbands only if they get destroyed for some singular reasons. In such case you need to bring your destroyed wristband to the registration desk to exchange it for the new one. In other case a purchase of new ticket will be necessary.
  • Please pay attention while putting on the wristband, if the grip is comfortable for you.
  • Passes for 16th EL SOL WARSAW SALSA FESTIVAL won in any kind of contest or received for FREE are not returnable, they cannot be transferred to another event or edition or exchanged for cash. We admit upgrades of such passes according to the general terms & conditions. If the winner of a contest already has a pass for this edition, the won pass may be transferred to another owner no later than 7 days after the official results of the contest. In other cases transfering the pass is impossible.
  • Passes sold in SPECIAL OFFERS may be subject to separate rules of return, resale and exchange, detailed in terms & conditions of each offer.
  • You can cancel your reservation done on www.salsafestival.pl via our registration system within 14 days from the purchase, but not later than on November 10th, 2020. Cancellation should be notified to hotels@salsafestival.pl
  • The refund will be sent to the buyers account within 14 days from the refund request, in amount and currency of the purchase transaction according to the confirmation received from Dotpay Settlement Center after the purchase.
  • Changing the name on the reservation should be notified not later than on November 10th, 2020 to hotels@salsafestival.pl
  • Rooms booked directly at hotels, without using the registration form on www.salsafestival.pl are subject to separate terms & conditions of changes and return, set by each hotel. Direct contact with the hotel is required in such cases.
  • Please note that during event filming and photographing will take place that may include images of particular participants.
  • The organizer reserves the right to introduce changes to the programme of the event. The changes may refer to localization, workshop schedule and the list of invited artists.
  • We are extremely happy that you build Polish salsa scene with us.
    Thank you for your trust and see you on the dancefloor!

    Anna Chagowska & EL SOL Warsaw Salsa Festival Team


Customer service and Company address data:

CHAGOWSKA PRODUCTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPOŁKA
KOMANDYTOWA
UL.LUDWIKA RYDYGIERA 13/294
01-793 WARSZAWA, POLSKA
NIP: 5252621566