FAQ

1. HOW TO REGISTER AND BUY A PASS ONLINE?

Currently all festival passes are available via online registration and payment system, available here: http://www.salsafestival.pl/price/

The system request registration data and then transfers you to DotPay payment operator, where immediate payment is required by one of the available channels, like bank transfer or credit card. You should proceed exactly according to indications received. In case of some banks the system requests a bank transfer with a very specific title which should not be altered.

Your registration is complete when the payment is accepted by DotPay system, which will communicate with the ticket system and an E-TICKET will be sent to the email address given at the registration.

You will receive two messages:

– from DotPay, confirming your successful payment

– from a.chagowska@salsafestival.pl with a personal E-TICKET.

ATTENTION! If your registration and payment process is interrupted or paused at any stage, you’ll have to repeat it to complete it.

Please pay attention if the email you register is spelled correctly.  If not, the system will have no possibility to send you the ticket.

2. HOW TO CHOOSE A PASS TYPE?

You will find all pass types here: http://www.salsafestival.pl/types-of-passes/

You will find the price list here: http://www.salsafestival.pl/prices/

The VIP PASS option is highly recommended, as it includes all workshops and parties (apart from the Bootcamps).

PARTY PASS is an economic solution for all participants who wish to join the parties (it includes all 4 festival parties together with live concerts)

Closer to the event a DAY PASS option will be added, which includes all workshops and a party during one festival day.

3. WHAT IS A BOOTCAMP PASS AND WHAT DOES IT INCLUDE?

 

BOOTCAMP is a special type of classes for demanding dancers: it includes workshops combined with rehearsals, concluded with a live performance on the festival stage. It means dynamic work and an awesome practice of memorizing choreography.

Depending on the price option you choose between a Bootcamp Pass which includes VIP PASS or Cuban Pass (in case of Afrocuban Bootcamp) or Sensual Pass (in case of Bachata Bootcamp).

You will find the Bootcamp price list here: http://www.salsafestival.pl/prices/

You will find Bootcamp descriptions here: http://salsafestival.pl/en/program/bootcamps-schedule/

You will find Bootcamp schedule here: http://salsafestival.pl/en/program/bootcamps-schedule/

4. HOW CAN I GET A GROUP DISCOUNT?

Anyone can organize a group and get a 10% discount for festival passes. You just need to gather at least 10 people who wish to buy a festival pass of any type (Party Pass, Bootcamp Pass, all workshop passes and Day Passes) and write to:m.raff@salsafestival.pl.  We will send you the current rules and regulations of group purchase and cooperation and as soon as you accept them, you’ll be given promocodes for your group.

The bigger the group, the more benefits you can get. We’ll be happy to reward the group Leaders for good cooperation.

5. HOW TO BUY A PASS WITH DISCOUNT?

If you are a member of an existing group and you want to buy a pass with discount, please contact your group Leader. The Leader will give you a discount promocode for the pass of your choice. To get a group discount you need to fill in the GROUP NAME box (the Leader will give you this name) and a DISCOUNT COUPON box (where you put the promocode).

Please note, that each group has a separate set of codes and that each pass type requires a different promocode.

6. IS IT ENOUGH TO HAVE AN ID TO GET INTO THE FESTIVAL?

Every participant is obliged to wear a festival wristband during the whole event.

The festival wristbands that allow you to participate in the workshops or/and parties, are given based on the E-TICKETs, which you should bring printed to the festival office.

You receive your E-TICKET attached in a pdf file on your email after your registration is completed. At the festival office the E-TICKET is scanned, what allows us to distribute wristbands faster and make the  queues shorter.

Additionally you may be asked to show your ID together with your ticket, just to confirm the personal data printed on the ticket. An ID without an E-TICKET is not enough to enter.

ATTENTION! In case of organized groups, the rules of getting your wristbands may be different. If you are a member of an organized group, please ask your LEADER how you should get your wristband.

7. WHAT SHALL I DO IF AFTER ONLINE REGISTRATION I DON’T GET MY PASS?

If after your registration you haven’t received your ticket, this might mean that:

– Your transaction has not been finished and the system has not received information about the money income and the ticket could not be sent

– during your registration process you made a spelling mistake in your email address and it was not possible to send you the confirmation and the ticket

– you have received the email with the ticket, but it landed in one of your subfolders or SPAM folder.

If you haven’t found the ticket in your subfolders and the money you paid were successfully taken from your account, credit card, etc. please write to m.raff@salsafestival.pl to solve the problem.

8. CAN I GIVE OR SELL MY PASS TO ANYONE?

Festival passes are personal and at the entrance we will check them with your ID. In order to resell / give your pass to another person, according to our Terms and Conditions available here: http://salsafestival.pl/en/buy/#warunkizakupu

you need to notify the change to us to m.raff@salsafestival.pl  and make an additional payment, if necessary, according to the instructions given. A new pass owner will receive a new ticket with his/her name on it.

The reselling process has to be completed by 7.11.2016. After that deadline no notifications of changes will be accepted.

9. IS IT POSSIBLE TO BUY A PASS IN THE FESTIVAL OFFICE DURING THE EVENT?

During the event all types of passes will be available, but the prices will be significantly higher than in presale. In exceptional cases, if the number of participants exceeds the allowable limits, we may be forced to close the sales of passes or tickets to separate parties, that is why we highly recommend to buy them earlier.

At the festival office only cash payments are accepted, in PLN and in EUR.

10. HOW CAN I RECEIVE AN INVOICE/ CONFIRMATION OF PAYMENT?

In order to receive a payment confirmation you should notify this straight after your purchase, by sending to m.raff@salsafestival.pl the data for invoicing and information about your transaction ( date of purchase, type of pass, participant’s name). We normally send electronic invoices. In case you need paper invoice, please send us such information and also your correspondence address.

If your pass was not bought directly from us, please ask the seller to issue your invoice

11. I CAN’T PARTICIPATE IN THE FESTIVAL. HOW CAN I RETURN THE TICKET?

Return and reimbursement of your pass is only possible within 14 days from the purchase date. If you decide to return your pass within 14 days it is enough to notify this fact to m.raff@salsafestival.pl by sending the date of the ticket you wish to return. You can only order this reimbursement by writing from the email address used at the purchase.

After 14 days from your purchase it is no longer possible to return the ticket. It is also applicable to all extraordinary unpredictable situations. You can resell your pass according to the rules given here.

 

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